Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to send your order back. As soon as we‘ve checked your order, we will refund you the article price/s in within 14 buisness days with your payment method you used for the purchase. For an order under 100,00€ we will also refund you the shipping costs you paid for your order.

To start a return, you have to contact me at vinti_vintage@web.de, use the contact formular here or DM me at Instagram @vinti_vintage_ first. Items, which are sent back without any requesting a return will not be accepted. The item needs to be shipped with a tracking number and you have to pay the return costs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

Please be aware that vintage clothing may show some signs of wear such as pilling, little discoloration or other imperfections. Please check the measurements and the description before your purchase to avoid returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Please send your order back with a tracking number to

Andrea Pham
Vinti Vintage
Wigandstraße 44, 04229 Leipzig, Germany